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About Us The Sweetie Shop online web site has been created to bring you the very best in quality goodfs from Scotland - either for your own enjoyment of for giving as gifts. Here you will find a wide choice of Sweeties, Scottish luxury foodstuffs.....etc. We are always open to suggestions for items to include in this web site - if you have any items you wish to see included or wish to comment on any aspect of this web site then please e-mail us at sales [at] thesweetieshop [dot] co [dot] uk.

Our Contact details:

The Sweetie Shop

1-3 Dalrymple Street Girvan KA26 9EU United Kingdom

Phone:01465 715354 Fax: 00 44 (0)1465 713341 Email: sales [at] thesweetieshop [dot] co [dot] uk

VAT Registration number 554590132

Making A Purchase When you see an item you wish to purchase, CLICK the 'ADD to Trolley' button. You can view and amend your orders at any time. You will be automatically returned to the catalogue after each item purchased. When you have placed all your requierd items into the trolley, you then proceed to the CHECKOUT where you will be asked details about delivery address and payment method.

We have minimum goods order value of £8.00.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Mastercard, Visa ,Switch Delta, Solo, Maestro and JCB. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you are unsure about giving your credit card over the Internet, you can telephone or FAX it to us or send it via e-mail.
Shipping And Handling We do not charge for handling. Postage charged depends on the overall weight and will be shown at the checkout. Please note that second class post is only available up to a total weight of 750 grams.

Delivery Schedule Goods in stock will be delivered immediately. Other delivery times will depend on our suppliers but we do not envisage any longer than 7 days. If this causes any difficulty them please contact us.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added as appropriate to the item eg some foodstuffs are zero-rated. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security When you proceed to the CHECKOUT area, you will see that this section of our web site is securely encrypted. This is shown by the 'golden padlock' at the bottom of trhe screen and the use of the https web address. All credit card numbers are encrypted by our software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are never held in clear text on any web site.

We know of no documented case of credit card fraud using our shopping system over the internet. However if you are still unsure about sending us your credit card details over the Internet, we will be happy to recceive a cheque through the post in the usual manner. Goods will then be dispatched immediately the funds are cleared. Make cheques payable to 'The Sweetie Shop' and send to The Sweetie Shop, 1-3 Dalrymple Street, GIRVAN KA26 9EU, SCOTLAND.

If you have any concerns regarding security then please do not hesitate to contact The Sweetie Shop by e-mail at sales [at] thesweetieshop [dot] co [dot] uk
Guarantee We obviously want you to be happy with your order - you will then revisit our web site and will tell your friends about us. Should you find fault with any of your order, please contact us with details in the first instance. Our policy is to replace items with an identical item.
Reaching Us If you need to reach us, please email us on sales [at] thesweetieshop [dot] co [dot] uk, alternatively, you can call on International +44 <phone without first zero>) or fax us on 00 44 (0)1465 713341 or write to us at 1-3 Dalrymple Street Girvan KA26 9EU United Kingdom
Privacy Policy The Sweetie Shop NEVER discloses buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

Ocassionally we may e-mail you with information about special offers which may be of interest to our existing customers.Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Should you find fault with any of your order, please contact us with details in the first instance. Our policy is to replace items with an identical item on return of the original back to us.

You must let us know by letter, FAX or e-mail within 5 days of receipt of damaged goods that this has occurred and that you intend to return them. Your statutory rights are not affected.
Remittance Terms We accept Mastercard, Visa, Switch, Delta, Solo,Maestro and JCB cards or a posted cheque. Goods are dispatched immediately funds are cleared.
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